Shivering on the 49th Parallel
Friday, 25 March 2011

It took almost five years. Coincidentally that’s the length of the warranty I was trying to get it repaired under, but finally, something was done. There was a management change at Divers Supply Grand Cayman, and the new manager wanted to make things right whereas the old manager told me to go fuck myself.

Shortly before Christmas 2010, I was contacted by the new manager of the store (on Facebook) who reached out to make things right.

We talked back and forth and came to an agreement, and I edited and updated the posts from 2006 calling out his store for treating me like an inmate in a shower. I posted an update at the top of the three posts with the date, and then edited some of the piss & vinegar out of my rants. As I figured, it was the then-manager who was behind the absolutely horrendous “service” and treatment. Now that he’s gone (and probably most of the staff) it’s not fair to paint them all with the same brush as him (although given a chance, I don’t think I’d use a paintbrush on him).

It’s going to take awhile (if ever) for the Google search results for Divers Supply Grand Cayman to drop the old titles of the posts and replace them with the newer, gentler ones, but if anyone clicks on any of the links to my previous posts about Divers Supply Grand Cayman then they’ll see the new titles and the update, in bold, at the top of the page.

My replacement dive computer is up here now (although it’s still out at my friend’s house who carried it up here at Christmas from Cayman) so it was the right time to make a new post and edit the old posts.

Friday, 25 March 2011 22:39:04 (Pacific Standard Time, UTC-08:00) | Comments [1] | Cayman | Rants | Underwater#
Tuesday, 17 May 2011 13:01:17 (Pacific Standard Time, UTC-08:00)
It's a real shame that you had to go through all that. I worked at Divers Supply over 15 years ago and at that time we were very proud of our customer service. And because we treated our customers as we would want to be treated ourselves we had large numbers of repeat customers, some of whom would even drop in just to say hello even though they didn't need anything at the time. And our suppliers were the same: They backed up their products or we wouldn't have carried them. I don't have any real connection to them today, I'm just a satisfied ex-employee and (later) customer.
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